WebEx Support

For technical support, please contact WebEx Technical Support: 1 (866) 229-3239. They are available 24/7

If you have a McMaster specific question, or need an account (faculty/staff) you can contact us at https://avenue.mcmaster.ca/support/

Downloading recordings from your WebEx account and converting recordings to mp4's: https://help.webex.com/docs/DOC-10502

Welcome to our WebEx Support site! Here you'll find how-to documents, videos and other support resources to help you get familiarized with our new web conferencing tool at McMaster University.

WebEx is a very powerful and attractive tool designed to facilitate online meetings, online classes, student group work and other collaborative ideas. WebEx is divided into 4 centres, all with different capabilities and purposes. The centre most similar in function to Blackboard Collaborate is the “Training Centre”, meant for online classes with functions such as audio/video, chat, whiteboard, breakout rooms, quizzing and polling. Sessions can be recorded in this centre. The “Meeting Centre” is similar to the Training Centre but without the functions normally associated with classes (breakout rooms, quizzing, polling). This centre is meant for online meetings or virtual office hours. There are two other centres, the “Event Centre” (allows large events to be broadcasted – up to 3000 users) and the “Support Centre”, which will be explored later.

Faculty/Staff: To login to McMaster's instance of WebEx, please go to https://mcmaster.webex.com/

Support Resources

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