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I can't login to Avenue

If you're unable to login to Avenue, it could be related to one of the issues below.

You have forgotten your password or your login credentials, or your macid has been locked from too many failed attempts

If you receive the following error when you login to Avenue, either your password is incorrect, your macid is incorrect or your macid is locked. You will need to contact the University Technology Services (UTS) at uts@mcmaster.ca or by phone at 905-525-9140 x24357 to unlock your macid or reset your password.

macidissues.jpeg

This error could also mean that your macid does not exist in Avenue yet. This could be because you have just recently activated your macid and the macid hasn't come through to our system yet or because you have a courtesy/temporary account which needs to be manually added into the system. In the latter case, please contact us at support.avenue@cll.mcmaster.ca and we will add your account to Avenue.

Your macid has expired

If you receive the following error, your macid has expired. You will need to contact the University Technology Services (UTS) at uts@mcmaster.ca or by phone at 905-525-9140 x24357 to reactivate your macid.

accountexpired.jpeg

Vendor documentation

Avenue Specific

Effective Pedagogical Practices

Nothing at this time.


For questions or concerns, Avenue support is available from Monday to Friday, 8:30 AM to 4:30 PM at (905) 525-9140 ext. 22911 or email support.avenue@cll.mcmaster.ca.

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