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Table of Contents
Course Requests
Registrar approved course requests are filled out either by a designated departmental administrator, or by the instructor of the course. The link to fill out your request can be found at the following URL:
http://avenue.mcmaster.ca/course/course_request_check.php
These requests are processed automatically if the correct instructor is associated with the course in the data feed that we receive from Mosaic. If there are any discrepancies in the request (ie. an extra instructor added, no instructor associated with the course, duplicate request, etc.), then the request is processed manually by Avenue to Learn support on a first come, first served basis.
Non-registrar course requests can be made by special request by emailing Avenue support directly at support.avenue@cll.mcmaster.ca
*Note: The course request for the new term depends on Mosaic data feed and the preparation for the data exchange with Avenue. The target time frame for Spring/Summer term is the end of February and for Fall/Winter term is the end of June. Should instructors require earlier access to prepare their courses, we usually recommend to utilize a sandbox course shell for preparing their courses. When the new term course shell is ready, just simply export the sandbox using the import/export/copy components tool, and import into the new course shell.
How to activate your course
If you go into the course in question and click on 'course admin', then follow the link 'course offering information', you can then check the checkbox 'course is active'. Please make sure you click on the save button after that and your students should then be able to access your course.
Macid's
Macid's and passwords are supported by University Technology Services (UTS).
For information regarding all associated issues with your Macid, please contact UTS at 905-525-9140×24357, or by emailing uts@mcmaster.ca
There is also a dedicated web page for Macid's found at the following URL:
http://www.mcmaster.ca/uts/macid/
For questions or concerns, Avenue support is available from Monday to Friday, 8:30 AM to 4:30 PM at (905) 525-9140 ext. 23757 or email support.avenue@cll.mcmaster.ca.
