Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision
Previous revision
start [2016/10/21 15:33]
olteanlo
start [2019/05/30 15:44] (current)
kruithj
Line 2: Line 2:
 ====== WebEx Support ====== ====== WebEx Support ======
  
-==== For technical support, please contact WebEx Technical Support: 1 (866) 229-3239. They are available 24/7If you have a McMaster specific question, or need an account (faculty/​staff) you can contact us at support.webconf@cll.mcmaster.ca ​==== + 
-----+ 
 +<note important>​For technical support, please contact WebEx Technical Support:** 1 (866) 229-3239.** They are available 24/7</​note>​ 
 +<note important>​If you have a McMaster specific question, or need an account (faculty/​staff) you can contact us at https://​avenue.mcmaster.ca/support/ </​note>​ 
 +<note important>​Downloading recordings from your WebEx account and converting recordings to mp4's: [[https://​help.webex.com/​docs/​DOC-10502]] </​note>​ 
 +  ​
  
 **Welcome to our WebEx Support site!** Here you'll find how-to documents, videos and other support resources to help you get familiarized with our new web conferencing tool at McMaster University. **Welcome to our WebEx Support site!** Here you'll find how-to documents, videos and other support resources to help you get familiarized with our new web conferencing tool at McMaster University.
Line 9: Line 13:
 WebEx is a very powerful and attractive tool designed to facilitate online meetings, online classes, student group work and other collaborative ideas. WebEx is divided into 4 centres, all with different capabilities and purposes. The centre most similar in function to Blackboard Collaborate is the **“Training Centre”**,​ meant for online classes with functions such as audio/​video,​ chat, whiteboard, breakout rooms, quizzing and polling. Sessions can be recorded in this centre. The **“Meeting Centre”** is similar to the Training Centre but without the functions normally associated with classes (breakout rooms, quizzing, polling). This centre is meant for online meetings or virtual office hours. ​ There are two other centres, the **“Event Centre”** (allows large events to be broadcasted – up to 3000 users) and the **“Support Centre”**,​ which will be explored later. WebEx is a very powerful and attractive tool designed to facilitate online meetings, online classes, student group work and other collaborative ideas. WebEx is divided into 4 centres, all with different capabilities and purposes. The centre most similar in function to Blackboard Collaborate is the **“Training Centre”**,​ meant for online classes with functions such as audio/​video,​ chat, whiteboard, breakout rooms, quizzing and polling. Sessions can be recorded in this centre. The **“Meeting Centre”** is similar to the Training Centre but without the functions normally associated with classes (breakout rooms, quizzing, polling). This centre is meant for online meetings or virtual office hours. ​ There are two other centres, the **“Event Centre”** (allows large events to be broadcasted – up to 3000 users) and the **“Support Centre”**,​ which will be explored later.
  
----- 
-====== IMPORTANT: Students having issues joining WebEx sessions ====== 
  
- If your students have issues joining your session, you might be running into a bug we have discovered, regarding Outlook/MacMail. If you copy the information ​to send to your students, including the link, from your email that is opened in Outlook or the browser version ​of MacMailthat link will get broken by some extra formatting that Outlook inserts in the link. As a result, when students click on the link, it will take them to an Outlook/MacMail login page, instead of the session linkThere is a workaround that you, or the student can do to get to the correct link:+**Faculty/Staff:** To login to McMaster'​s instance ​of WebExplease go to [[https://​mcmaster.webex.com/]]
  
-If you click on the link and it redirects you to an Outlook/​MacMail login page, please go back to the link and copy-paste it into your browser instead of clicking on the link. If the copy-paste does not work, first copy-paste your link into a text tool such as Notepad that strips formatting, then copy-paste the link that is now in Notepad and put it in a browser. It should now direct you to the correct session link. 
  
-If you are posting your link in Avenue, please ensure you perform this workaround first before you paste that link into Avenue. 
- 
-**Please note:** Students DO NOT have accounts in WebEx. They are attendees that join the session with the link you give them. Accounts in WebEx are only for faculty/​staff at McMaster. ​ 
  
 ====== Support Resources ====== ====== Support Resources ======
Line 45: Line 43:
 [[WebEx and Accessibility ]] [[WebEx and Accessibility ]]
  
- 
----- 
- 
-[[ Transitioning from Blackboard Collaborate to WebEx ]] 
  
  
Print/export
QR Code
QR Code start (generated for current page)