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--- start [2016/11/28 16:01]
olteanlo
+++ start [2019/05/30 15:44] (current)
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-  <note> For technical support, please contact WebEx Technical Support: 1 (866) 229-3239. They are available 24/7 </note>
-  <note> If you have a McMaster specific question, or need an account (faculty/staff) you can contact us at support.webconf@cll.mcmaster.ca </note>
+<note important>For technical support, please contact WebEx Technical Support:** 1 (866) 229-3239.** They are available 24/7</note>
+<note important>If you have a McMaster specific question, or need an account (faculty/staff) you can contact us at https://avenue.mcmaster.ca/support/ </note>
+<note important>Downloading recordings from your WebEx account and converting recordings to mp4's: [[https://help.webex.com/docs/DOC-10502]] </note>
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 **Welcome to our WebEx Support site!** Here you'll find how-to documents, videos and other support resources to help you get familiarized with our new web conferencing tool at McMaster University.
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-<note important>**Faculty/Staff:** To login to McMaster's instance of WebEx, please go to [[https://mcmaster.webex.com/]]</note>
+**Faculty/Staff:** To login to McMaster's instance of WebEx, please go to [[https://mcmaster.webex.com/]]
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 [[WebEx and Accessibility ]]
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-[[ Transitioning from Blackboard Collaborate to WebEx ]]