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For technical support, please contact WebEx Technical Support: 1 (866) 229-3239. They are available 24/7. If you have a McMaster specific question you can contact us at support.webconf@cll.mcmaster.ca

How to join a session


Issues joining a session

If you have issues joining your session, you might be running into a bug we have discovered. If you click on the link that your instructor has sent you to join the session, and it redirects you to a MacMail/Outlook login page, please go back to the link and copy-paste it into your browser instead of clicking on the link. If the copy-paste does not work, first copy-paste your link into a text tool such as Notepad that strips formatting, then copy-paste the link that is now in Notepad and put it in a browser. It should now direct you to the correct session link.

Please note: Students DO NOT have WebEx accounts. Students join the sessions by going to the link provided by the instructor.


Videos on how to join a session and set up your audio from another institution: https://www.youtube.com/watch?v=qsNFysWHrcA&list=PL9o9I_doPQBK9-EVkgpZNE3dEld5FK7m6