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login_issues [2015/02/27 10:24] hartzde |
login_issues [2020/06/19 10:20] (current) hartzde |
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| + | [[:start|{{:avenuewiki:avenue.jpg?nolink&200x50}}]] | ||
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| + | <html><h1><b>***UPDATES: PLEASE USE THE FOLLOWING WEBSITE FOR THE LATEST INFORMATION ABOUT AVENUE TO LEARN:***</br></br> <a href="https://avenuehelp.mcmaster.ca">https://avenuehelp.mcmaster.ca</a></b></h1></br></br></br> </html> | ||
| ====== I can't login to Avenue ====== | ====== I can't login to Avenue ====== | ||
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| - | ===== You have forgotten your password or your login credentials, or your macid has been locked from too many failed attempts ===== | + | ===== Your macid has expired ===== |
| - | If you receive the following error when you login to Avenue, either your password is incorrect, your macid is incorrect or your macid is locked. You will need to contact the University Technology Services (UTS) at uts@mcmaster.ca or by phone at 905-525-9140 x24357 to unlock your macid or reset your password. | + | If you receive the following error, your macid has expired. You will need to contact the University Technology Services (UTS) at uts@mcmaster.ca or by phone at 905-525-9140 x24357 to reactivate your macid. |
| - | {{:passwordincorrect.png?nolink&1118x378}} | + | {{:accountexpired.jpeg?nolink&600x276}} |
| - | This error could also mean that your macid does not exist in Avenue yet. This could be because you have just recently activated your macid and the macid hasn't come through to our system yet or because you have a courtesy/temporary account which needs to be manually added into the system. In the latter case, please contact us at support.avenue@cll.mcmaster.ca and we will add your account to Avenue. | + | ===== Other MacID Issues ===== |
| - | ==== ==== | + | If you receive the following error when you login to Avenue, either your password is incorrect, your macid is incorrect or your macid is locked. You will need to contact the University Technology Services (UTS) at uts@mcmaster.ca or by phone at 905-525-9140 x24357 to unlock your macid or reset your password. |
| - | ==== ==== | + | {{:macidissues.jpeg?nolink&500x137}} |
| - | ===== Your macid has expired ===== | + | This error could also mean that your macid does not exist in Avenue yet. This could be because you have just recently activated your macid and the macid hasn't come through to our system yet or because you have a courtesy/temporary account which needs to be manually added into the system. In the latter case, please contact us at support.avenue@cll.mcmaster.ca and we will add your account to Avenue. Please keep in mind that adding accounts to our system is an overnight process. |
| - | If you receive the following error, your macid has expired. You will need to contact the University Technology Services (UTS) at uts@mcmaster.ca or by phone at 905-525-9140 x24357 to reactivate your macid. | + | ==== ==== |
| - | {{:i728error.png?nolink&1205x554}} | + | ==== ==== |
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| - | ===== Vendor documentation ===== | + | |
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| - | ===== Avenue Specific ===== | + | |
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| - | ===== Effective Pedagogical Practices ===== | + | |
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| - | Nothing at this time. | + | |
| + | <html><br /></html> | ||
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| + | //For questions or concerns, Avenue support is available from Monday to Friday, 8:30 AM to 4:30 PM at (905) 525-9140 ext. 23757 or by completing the intake form located at http://avenue.mcmaster.ca/support/ // | ||
| - | //For questions or concerns, Avenue support is available from Monday to Friday, 8:30 AM to 4:30 PM at (905) 525-9140 ext. 22911 or email support.avenue@cll.mcmaster.ca.// | ||
