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login_issues [2015/02/03 13:49] olteanlo |
login_issues [2020/06/19 10:20] (current) hartzde |
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| - | ==== I can't login to Avenue ==== | + | \\ |
| + | [[:start|{{:avenuewiki:avenue.jpg?nolink&200x50}}]] | ||
| + | <html><h1><b>***UPDATES: PLEASE USE THE FOLLOWING WEBSITE FOR THE LATEST INFORMATION ABOUT AVENUE TO LEARN:***</br></br> <a href="https://avenuehelp.mcmaster.ca">https://avenuehelp.mcmaster.ca</a></b></h1></br></br></br> </html> | ||
| + | ====== I can't login to Avenue ====== | ||
| - | If you're unable to login to Avenue, it could be related to one of the issues below: | ||
| + | If you're unable to login to Avenue, it could be related to one of the issues below. | ||
| - | - You have forgotten your password or your login credentials | ||
| - | - Your macid has expired | ||
| + | ===== Your macid has expired ===== | ||
| - | - Your macid has been locked out | ||
| - | - Your macid does not exist in the Avenue system | ||
| + | If you receive the following error, your macid has expired. You will need to contact the University Technology Services (UTS) at uts@mcmaster.ca or by phone at 905-525-9140 x24357 to reactivate your macid. | ||
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| + | {{:accountexpired.jpeg?nolink&600x276}} | ||
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| + | ===== Other MacID Issues ===== | ||
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| + | If you receive the following error when you login to Avenue, either your password is incorrect, your macid is incorrect or your macid is locked. You will need to contact the University Technology Services (UTS) at uts@mcmaster.ca or by phone at 905-525-9140 x24357 to unlock your macid or reset your password. | ||
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| + | {{:macidissues.jpeg?nolink&500x137}} | ||
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| + | This error could also mean that your macid does not exist in Avenue yet. This could be because you have just recently activated your macid and the macid hasn't come through to our system yet or because you have a courtesy/temporary account which needs to be manually added into the system. In the latter case, please contact us at support.avenue@cll.mcmaster.ca and we will add your account to Avenue. Please keep in mind that adding accounts to our system is an overnight process. | ||
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| + | <html><br /></html> | ||
| + | ---- | ||
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| + | //For questions or concerns, Avenue support is available from Monday to Friday, 8:30 AM to 4:30 PM at (905) 525-9140 ext. 23757 or by completing the intake form located at http://avenue.mcmaster.ca/support/ // | ||
| - | In all cases, you will need to contact the University Technology Services (UTS) at uts@mcmaster.ca or by phone at 905-525-9140 x24357. | ||
