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email [2016/08/24 14:52]
hartzde
email [2020/06/19 10:22] (current)
hartzde
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 [[:​start|{{:​avenuewiki:​avenue.jpg?​nolink&​200x50}}]] [[:​start|{{:​avenuewiki:​avenue.jpg?​nolink&​200x50}}]]
  
 +<​html><​h1><​b>​***UPDATES:​ PLEASE USE THE FOLLOWING WEBSITE FOR THE LATEST INFORMATION ABOUT AVENUE TO LEARN:​***</​br></​br>​ <a href="​https://​avenuehelp.mcmaster.ca">​https://​avenuehelp.mcmaster.ca</​a></​b></​h1></​br></​br></​br>​ </​html>​
 ====== Avenue Mail ====== ====== Avenue Mail ======
  
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-2. Click on the **Message Alerts ** button ​in the black Minibar ​at the top of the screen and select **Go to Email ** in the drop down menu.+2. Click on the ** Email Icon/Message Alerts ** button at the top of the screen and select **Email** in the drop down menu.
  
  
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 Once you select the checkbox, you can choose whether you want to keep a copy in your Inbox and whether you want to mark it as read or keep it as unread in Avenue. Once you select the checkbox, you can choose whether you want to keep a copy in your Inbox and whether you want to mark it as read or keep it as unread in Avenue.
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 +**Tracking activity in Avenue mail** ​
 +
 +How to track recipient activity in Avenue mail for messages sent to internal email addresses (Avenue email addresses):
 +
 +This setting, when turned on, tracks the status of a sent message (read or unread), when the message was replied to, and if the message was forwarded. When this setting is enabled, sent messages will contain a View Recipient Activity link in their message body.
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 +To enable this feature, go the mail tool and click settings. Select the checkbox 'Track activity for messages sent to internal email addresses',​ and click '​Save'​ to save the setting.
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 ===== Known Issues ===== ===== Known Issues =====
  
-When you send an e-mail from Avenue to another Avenue user, if you include an external e-mail address in either of the To, Cc or Bcc fields, the e-mail will only be delivered to the external address and will not be delivered to the intended Avenue user. There will be no bounceback generated.+When you send an e-mail from Avenue to another Avenue user, if you include an external e-mail address in either of the To, Cc or Bcc fields, the e-mail will only be delivered to the external address and will not be delivered to the intended Avenue user. There will be no bounceback generated
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 +- Any emails sent in excess of 300 recipients will be quarantined on the server and not sent.
  
 ===== Effective Pedagogical Practices ===== ===== Effective Pedagogical Practices =====
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 +//For questions or concerns, Avenue support is available from Monday to Friday, 8:30 AM to 4:30 PM at (905) 525-9140 ext. 23757 or by completing the intake form located at http://​avenue.mcmaster.ca/​support/​ //
  
-//For questions or concerns, Avenue support is available from Monday to Friday, 8:30 AM to 4:30 PM at (905) 525-9140 ext. 22911 or email support.avenue@cll.mcmaster.ca.//​ 
  
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