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email [2016/08/24 14:52] hartzde |
email [2018/11/12 13:36] hartzde [Known Issues] |
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- | 2. Click on the **Message Alerts ** button in the black Minibar at the top of the screen and select **Go to Email ** in the drop down menu. | + | 2. Click on the ** Email Icon/Message Alerts ** button at the top of the screen and select **Email** in the drop down menu. |
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Once you select the checkbox, you can choose whether you want to keep a copy in your Inbox and whether you want to mark it as read or keep it as unread in Avenue. | Once you select the checkbox, you can choose whether you want to keep a copy in your Inbox and whether you want to mark it as read or keep it as unread in Avenue. | ||
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+ | **Tracking activity in Avenue mail** | ||
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+ | How to track recipient activity in Avenue mail for messages sent to internal email addresses (Avenue email addresses): | ||
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+ | This setting, when turned on, tracks the status of a sent message (read or unread), when the message was replied to, and if the message was forwarded. When this setting is enabled, sent messages will contain a View Recipient Activity link in their message body. | ||
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+ | To enable this feature, go the mail tool and click settings. Select the checkbox 'Track activity for messages sent to internal email addresses', and click 'Save' to save the setting. | ||
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===== Known Issues ===== | ===== Known Issues ===== | ||
- | When you send an e-mail from Avenue to another Avenue user, if you include an external e-mail address in either of the To, Cc or Bcc fields, the e-mail will only be delivered to the external address and will not be delivered to the intended Avenue user. There will be no bounceback generated. | + | - When you send an e-mail from Avenue to another Avenue user, if you include an external e-mail address in either of the To, Cc or Bcc fields, the e-mail will only be delivered to the external address and will not be delivered to the intended Avenue user. There will be no bounceback generated. |
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+ | - Any emails sent in excess of 300 recipients will be quarantined on the server and not sent. | ||
===== Effective Pedagogical Practices ===== | ===== Effective Pedagogical Practices ===== | ||
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- | //For questions or concerns, Avenue support is available from Monday to Friday, 8:30 AM to 4:30 PM at (905) 525-9140 ext. 22911 or email support.avenue@cll.mcmaster.ca.// | + | //For questions or concerns, Avenue support is available from Monday to Friday, 8:30 AM to 4:30 PM at (905) 525-9140 ext. 23757 or email support.avenue@cll.mcmaster.ca.// |