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course_requests_and_macids [2018/01/25 15:36] 127.0.0.1 external edit |
course_requests_and_macids [2019/02/27 10:15] hartzde [Macid's] |
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| These requests are processed automatically if the correct instructor is associated with the course in the data feed that we receive from Mosaic. If there are any discrepancies in the request (ie. an extra instructor added, no instructor associated with the course, duplicate request, etc.), then the request is processed manually by Avenue to Learn support on a first come, first served basis. | These requests are processed automatically if the correct instructor is associated with the course in the data feed that we receive from Mosaic. If there are any discrepancies in the request (ie. an extra instructor added, no instructor associated with the course, duplicate request, etc.), then the request is processed manually by Avenue to Learn support on a first come, first served basis. | ||
| - | Non-registrar course requests can be made by special request by emailing Avenue support directly at support.avenue@cll.mcmaster.ca | + | Non-registrar course requests can be made by special request by completing the intake form located at [[http://avenue.mcmaster.ca/support/|http://avenue.mcmaster.ca/support/]] |
| *Note: The course request for the new term depends on Mosaic data feed and the preparation for the data exchange with Avenue. The target time frame for Spring/Summer term is the end of February and for Fall/Winter term is the end of June. Should instructors require earlier access to prepare their courses, we usually recommend to utilize a sandbox course shell for preparing their courses. When the new term course shell is ready, just simply export the sandbox using the import/export/copy components tool, and import into the new course shell. | *Note: The course request for the new term depends on Mosaic data feed and the preparation for the data exchange with Avenue. The target time frame for Spring/Summer term is the end of February and for Fall/Winter term is the end of June. Should instructors require earlier access to prepare their courses, we usually recommend to utilize a sandbox course shell for preparing their courses. When the new term course shell is ready, just simply export the sandbox using the import/export/copy components tool, and import into the new course shell. | ||
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| - | //For questions or concerns, Avenue support is available from Monday to Friday, 8:30 AM to 4:30 PM at (905) 525-9140 ext. 23757 or email support.avenue@cll.mcmaster.ca.// | + | //For questions or concerns, Avenue support is available from Monday to Friday, 8:30 AM to 4:30 PM at (905) 525-9140 ext. 23757 or by completing the intake form located at http://avenue.mcmaster.ca/support/ // |
